Refund policy

Returns

We will accept returns and refunds if a product is delivered to you damaged. You must notify same day of your order being delivered with proof of the damaged item.

To be eligible for a return, your item must be returned back to us in the same condition that you received it. It must also be in the original packaging.

Depending on the case, we may fully refund, partially refund, or issue a discount code that can be used on the next purchases. 

Didn't like the fragrance or texture?
We understand but unfortunately, we cannot process returns for personal dislikes. We are resellers, not manufacturers.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refund can be issued as cash returned to your account/credit card or a discount code issued to use for future purchases. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which will be informed via email.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. within 3-7 working days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at beautybox458@gmail.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beautybox458@gmail.com and we will send further details regarding the process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item if you want it to be exchanged. (Not applicable for damaged or wrong items) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.